Shipping policy

SHIPPING POLICY

WHERE WE SHIP
Canada, the United States, the United Kingdom and Australia.

COST
Free standard shipping on every order. No minimum.

PROCESSING AND DELIVERY
Orders are prepared and dispatched after you order, and arrive within 2 to 10 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.

Delivery times are estimates provided by our carriers, not guarantees. Weather, customs, and peak periods such as Black Friday and December can add time.

TRACKING
You receive a tracking number by email as soon as your order ships. Tracking can take 1 to 2 business days to show its first scan. If your tracking has not updated after 5 business days, email support@brushia.com and we will chase it.

LATE OR MISSING ORDERS
If nothing has arrived after 12 business days, contact us at support@brushia.com. We will open an investigation with the carrier and either resend your order or refund it in full.

CUSTOMS AND IMPORT CHARGES
Orders shipped outside Canada may be subject to import duties, taxes, or customs fees set by the destination country. These are not included in your order total and are the responsibility of the recipient. We cannot predict these charges — contact your local customs office if you need an estimate before ordering.

INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment. Reshipment to a corrected address may incur a fee.

CHANGES TO AN ORDER
Email support@brushia.com as soon as possible. We can usually change or cancel an order before it ships, but once it has a tracking number we cannot recall it.

CONTACT
support@brushia.com