RETURNS AND REFUNDS
You have 30 days from the day your order arrives to request a return.
TO BE ELIGIBLE
The item must be in the condition you received it, unused or lightly tested, with all parts included. Please keep the original box — it protects the device in transit and we cannot accept items that arrive damaged because they were shipped loose.
HOW TO START A RETURN
Email support@brushia.com with your order number and a short note about what went wrong. We reply within 24 hours on business days. We will send you the return address and instructions. Items sent back without contacting us first cannot be processed.
RETURN SHIPPING
If the item is faulty, damaged in transit, or not what you ordered, we cover return shipping. If you are returning it because you changed your mind, you cover return shipping.
REFUNDS
Once we receive and inspect your return, we email you the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund, email support@brushia.com.
DAMAGED OR INCORRECT ITEMS
Inspect your order when it arrives. If the item is defective, damaged, or incorrect, email us within 7 days with photos and we will make it right at no cost to you.
EXCHANGES
The fastest way to exchange is to return the item you have and place a new order once the return is accepted.
NON-RETURNABLE
Gift cards and sale items marked final sale cannot be returned.
EUROPEAN UNION AND UNITED KINGDOM
You have a statutory right to cancel within 14 days of receiving your order, for any reason and without justification. The item must be in the condition you received it, with all parts and the original packaging. This right applies in addition to the 30-day policy above.
AUSTRALIA
Nothing in this policy limits your rights under the Australian Consumer Law, including remedies for goods that are faulty or not as described.
CONTACT
support@brushia.com